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Web Developer
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May 2007 - Present
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Carrollwood Players Theatre
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Tampa, FL
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Develop and maintain PHP / MySQL web site for community theatre
Integrate other technologies, including credit card transactions
Assist with marketing and advertising of theatre events
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Information Technology Manager
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January 2001 - May 2003
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Holden & Associates Investigations
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New Port Richey, FL
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Responsibilities
Purchased, maintained, and trained employees in use of all computer equipment
Created and maintained company Web site, www.holdenpi.com
Performed data recovery, gathered evidence from subjects’ computers
Created databases in Microsoft Access to store client and subject data
Designed, targeted and produced most of the company's advertising
Training Received
Trained in loss-prevention tactics in a major corporation environment
Licensed as a private investigator (Florida Class CC license)
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Technical Support Representative
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February 2000 - January 2001
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Internet Junction Corporation
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Oldsmar, FL
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Responsibilities
Authored and tested in-house applications and tools in Visual Basic
Authored complete training manuals for technical support department
Wrote how-to articles for customers explaining common Internet activities
Tested Java, HTML, and Microsoft Access utilities and applications
Assisted in designing Java applications to maintain customers and servers
Provided telephone customer service with technical issues
On-site repair and support in customer's homes
Training Received
Trained in functionality of Web, mail, and FTP servers
Trained in maintenance and setup of ATM and frame-relay DSL
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Technical Support Representative
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March 1996 - May 1997
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Internet Media Services
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Hudson, FL
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Responsibilities
Customer service and troubleshooting via telephone and hands-on
On-site repair and support in customers' homes
Reception work, including new account sign-ups and payments
Created recordkeeping software to maintain customer support logs
Assisted in preparation and delivery of computer training classes
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Information Technology Specialist
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September 1994 - June 1998
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Ridgewood High School
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New Port Richey, FL
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Served as primary technician for over 100 desktop PCs
Maintained current security patches, virus definition files, etc.
Performed hardware and software troubleshooting
Created images of desktop configurations and restored for new classes
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